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FAQ
faq
On this page we have collected answers to the most frequently asked questions we received. If you have any curiosity about our products you will most likely find the answer, if not, contact us on WhatsApp, we will be happy to answer you.
What is the delivery time?
Delivery times vary according to the period of year and depending on the finish chosen for the motivator. Gold and silver motivators, being hand-painted, take more time. You will find delivery times listed near the “add to cart” button on the product pages. If you have special needs please contact us, we will do our best to meet your needs.
Is it possible to pay cash on delivery?
No, unfortunately we are unable to support such a payment method at this time.
How is it possible to pay?
It is possible to pay by credit card, including prepaid, via PayPal, Google Pay, Apple Pay and bank transfer.
Can I make a return?
For the returns policy, we ask that you read our terms and conditions
Do you have a physical store where you can buy the products?
We currently do not have a space open to the public. However, if you want you can buy online and pick up your product at our workshop located in Bologna.
How big are space motivators?
We currently make space motivators in two dimensions: normal and extra. The standing figurines are about 16cm tall in the normal size and 21cm tall in the extra size.
The actual size of the figurine depends on the specific model; for example, a squat will be lower than a deadlift because it is in a squatting position. The dimensions of each model are given on the relevant product page.
What material are space motivators made of?
They are made mainly of PLA. It is a biodegradable plastic with a low environmental impact. Some details are made of galvanized steel and some parts of TPU, a soft inert plastic material.
Can I buy space motivator in a custom pose?
Since they are collectible items, we do not make them on demand. However, if you would like to send us some suggestions, we will be glad to take them into account in planning future models.
Is it possible to add a logo or writing to the motivators?
No. Space motivators are collectible items and no logos or inscriptions can be added.
Can I purchase the 3D model files?
No. Only finished products are for sale. 3D model files are not for sale. The models are deposited and no concessions are given to third parties for their production.
How are space motivators created?
Space motivators are designed by computer, printed by 3D printing and finished by hand. Depending on the coloring they can be subsequently hand-painted.
How many time does the printing of a space motivator take?
It depends on the model and size but on average it takes about 8 hours to print.
I already have a space motivator, can I add more discs to the barbell?
Of course! As you get new results, or simply as you like it, you can buy more discs to add to the barbell, clearly as long as there is still room on the barbell to add more.
